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MoveScrow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow payment platform and services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number)
- Account credentials
- Payment information (processed securely through third-party payment processors)
- Profile information and preferences
- Transaction details and escrow account information
1.2 Transaction Information
We collect information related to escrow transactions, including:
- Transaction amounts and payment details
- Service completion verification data
- Dispute resolution records
- Communication records between parties
1.3 Usage Information
We automatically collect information about how you use our platform, including:
- Device information (model, operating system, unique identifiers)
- Platform usage data and interactions
- Log files and analytics data
- IP address and browser information
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our escrow services
- Process transactions and manage escrow accounts
- Facilitate secure payment processing
- Verify service completion and release funds
- Handle dispute resolution
- Send you service-related notifications
- Detect and prevent fraud or abuse
- Comply with legal obligations and regulatory requirements
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (payment processing, analytics, cloud storage, identity verification)
- Transaction Parties: With other parties involved in your escrow transactions as necessary to facilitate the transaction
- Legal Requirements: When required by law, court order, or to protect our rights and the rights of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Third-Party Services
Our platform uses the following third-party services that may collect information:
- Payment Processors: For secure payment processing and escrow account management. See their respective privacy policies
- Cloud Storage Providers: For secure data storage and backup
- Analytics Services: To understand platform usage and improve our services
- Identity Verification Services: To verify user identities and prevent fraud
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and audits
- Compliance with industry-standard security protocols
- Secure escrow account management
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt-out of certain data collection (analytics, marketing communications)
- Request a copy of your data
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, contact us using the information below.
7. Data Retention
We retain your personal information for as long as necessary to provide our escrow services and comply with legal obligations. Transaction records may be retained for longer periods as required by law or for dispute resolution purposes. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
8. Children's Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.
11. Contact Us
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